What to Look For in a Work Truck Rental Company
While rental companies offering pickup trucks are a dime a dozen, there’s a major difference between finding “just any” pickup truck to rent and finding a work truck rental company that specializes in commercial leasing. Not only are companies specializing in work truck rentals more likely to have lease terms better optimized for longer-term projects, but you’ll also have access to features–and customer services–that are difficult to find with traditional vehicle rental agencies.
What to Look for in a Work Truck Rental Company
Vehicle rental agencies often get a bad rap, and it’s no wonder why. With travelers across the globe looking for the cheapest rental prices possible, a low-price, high-volume mindset has generated an industry that is overworked, understaffed, and unmotivated to provide true customer service. However, work truck rentals are an entirely different landscape.
Relationships
With work truck rentals, relationships matter–not just for the client, who relies on repeat business to reduce prospecting and advertising costs, but also for clients. In business, time is money. That means every time you have to seek a new vendor, you are drawing from time that could be spent doing something more profitable for your company.
When looking for a work truck rental company, it’s essential not just to follow the best deal, but also to seek a company that provides the level of customer you want and expect in a long-term relationship. You should be looking for a company who is responsive not only when they are trying to secure a contract from you, but also if you encounter issues on the field.
Reasonable Rates
That said, budget is still important in business. A good work truck rental company should be able to offer reasonable rates based on the duration of your rental as well as the number of vehicles you plan to rent. While the cheapest companies may be burned with underpaid/understaffed customer service teams, you also don’t want to swing too far into a luxury rental space with unnecessary upgrades or services you don’t really need.
Scalability & Flexibility
The only thing that is certain is uncertainty. In business, things change–often for the better. If you’re projecting growth sometime in the near future, you’ll want to start your work truck rental relationship with a company that can support that growth in the future.
In addition to scalability is the benefit of flexibility. How willing is the rental company to work with you on contract terms, features, or specs? While you can’t expect the same level of flexibility you’d have if making vehicle choices in-house, a good commercial truck rental company will be willing to reasonably make accommodations to your needs.
Customer Support
Having outstanding customer support with your truck rental company is key. Customer service should be provided as needed and be responsive on an expedited basis when you need them. After all, time is money.
Vehicle problems should be addressed efficiently and quickly by professional technicians.
If you are having any truck issues, you should be able to get the issue fixed right away whether through fast and efficient repair or replacement.
Accommodates Your Industry
Work trucks differ from traditional recreation truck rentals. From saddle toolboxes to all-terrain tires, there are needs you may have for your work that a traditional vehicle rental company would be unable–or unwilling–to accommodate. Seeking a rental company that specializes in your particular industry or industries like yours can be advantageous for a smoother, more beneficial rental term.
For instance, Rangefront Wheels specializes in exploration and mining truck rental, which means each of our trucks has upgraded features to accommodate this type of work. Our trucks and expertise also means we’re well-aligned for other “rugged” work, such as solar/wind, engineering, energy work, pipeline, government or infrastructure, telecom, construction, and more.
Final Thoughts
Consider that a work truck rental isn’t a one-time transaction, but a long-term relationship. Do your research, read reviews, and take the time to ask questions before making your first rental. Here at Rangefront Wheels, we pride ourselves in our dedication to our clients and meeting their needs. Call us today for a free quote and let us help you with your truck rental!